The Dedicated Support Portal provides an easy-to-use platform for managing support requests, tracking hardware status, and overseeing organisational assets. Designed to enhance troubleshooting and system maintenance, this portal ensures you have direct access to the tools and insights needed to keep your digital signage running smoothly.
Centralised Support Management
Submit and track support tickets in one place.
Real-Time Device Monitoring
View online/offline status and manage hardware remotely.
Comprehensive Asset Tracking
Maintain records of hardware life cycles and warranties.
Collaborative Support
Multi-user ticketing allows teams to contribute to issue resolution.
Support Ticket System:
Create support tickets for your own account or for your organisation.
Track and report on open and closed tickets, with organisation-wide visibility for admins.
Get real-time notifications on ticket updates.
Attach files and images to support tickets for detailed troubleshooting.
Asset Management:
Maintain a detailed history of hardware components in your system.
Track replacements, warranties, and expected lifespans.
Generate reports on asset usage and performance.
Associate support tickets with individual components for clear issue tracking.
Device & Hardware Management:
View the real-time online/offline status of devices.
Remotely adjust hardware settings or reboot devices (where supported).
Review historical asset performance and maintenance logs.
Link support tickets directly to specific devices for faster issue resolution.
With the Dedicated Support Portal, you gain full control over support requests, hardware maintenance, and organisational management—keeping your digital signage network efficient and hassle-free.